Politique d’expédition

Shipping Policy

Order Processing

All orders are processed within 3–5 business days after receiving your order confirmation email. You will receive a shipping notification with tracking details once your order has been dispatched.

Delivery Times

Delivery times vary depending on your location and stock availability. Estimated delivery is typically between 2 and 8 weeks.

Custom bikes and made-to-order items may require additional production time. We will confirm the estimated delivery schedule with you after your order is placed.

Shipping Rates

A flat shipping rate of $99 USD applies to all orders.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the customer.

Shipment Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your shipment online.

Shipping Damage

If your order arrives damaged or incorrect, please contact us immediately so we can evaluate the issue and arrange a resolution.

Address Accuracy

Please ensure your shipping details are complete and accurate. SILA Cycles is not responsible for delays or losses due to incorrect address information.

Questions?

If you have any questions about your order or our shipping policy, please contact us at info@silabikes.com.