Why wood?
Questions before you ride
What warranty is included?
The limited lifetime warranty applies to the original owner who registers within 90 days of purchase. Coverage, exclusions and repair or replacement terms apply. Read the full warranty.
Can I try a Sila bike?
Demo locations include Québec, Utah, Wisconsin and Belgium. Contact us to confirm the location, model and size before travelling. Request a test ride.
When will my bike arrive?
Our shipping policy lists an estimated 2–8 weeks, depending on stock and destination. Made-to-order bikes may take longer. Confirm the schedule for your build before ordering. Read the shipping policy.
Can I return my bike?
You can request a return within 30 days of receipt, subject to eligibility requirements and exclusions. Contact us before sending a bike back. Read the return conditions.
How do I care for a wooden frame?
Dry the bike after wet rides, avoid prolonged exposure to rain, snow or high humidity, and inspect the protective finish. Read the frame care guide.
How does my bike arrive?
Your bike arrives partially assembled. Follow the supplied instructions and complete the final safety checks, or ask a qualified mechanic to finish the setup. Read the assembly guide.
